Cancellation Policy
Rules for cancelling or rescheduling SkillWizz bookings.
We understand plans change. This policy explains when you can cancel or reschedule and what charges may apply.
Customer cancellations
- Free cancellation if done well before the scheduled slot and before a partner is assigned or en route
- A fee may apply if cancellation is late, or after a partner has started travel
- If a minimum visit/booking charge applies and the partner has arrived, that amount may be non-refundable as disclosed at booking
Rescheduling
You may reschedule subject to slot availability. Repeated last-minute changes may attract fees.
SkillWizz or partner cancellations
If we or the partner cannot fulfil the booking, we will help you rebook or process a refund as per our Refund Policy.