Refund Policy

This policy covers refunds for cancelled bookings, unused prepaid amounts, and eligible service issues.

When refunds apply

• Eligible cancellations under the Cancellation Policy
• Partner or platform inability to deliver the booked service
• Eligible quality issues after review by support
• Excess prepaid amounts after final invoice, where applicable

Non-refundable amounts

Certain charges disclosed at booking — such as minimum partner visit fees after arrival — may be non-refundable. Online payments used against those fees follow the terms shown at checkout.

Timeline

Approved refunds are typically processed within 3–7 business days to the original payment method, depending on your bank or wallet. Contact support@skillwizz.com if you need help tracking a refund.